Couple Live Tweets Their Infuriating Four-Hour Ordeal To Cancel Their Cell Phone Contract

Publish Date: Tuesday, 23 August 2016, 12:19PM

We've all been there... Being on hold for hours with a companies trying to get help about the service you pay for.

This story however could take the cake for the most infuriating EVER!

John and his wife live tweeted their four-hour ordeal trying to cancel their cell phone contract with Virgin Mobile.

Enjoy the pain...

Watching my wife cancel our @virginmedia contract. Think this is the happiest I've seen her since our wedding.
— John Bull (@garius) August 20, 2016

Oh WOW. @virginmedia now trying to say we signed up for a new contract. By accepting their suggestion they up the line speed to try and fix
— John Bull (@garius) August 20, 2016

@virginmedia say the have a call recorded. But won't play it back to us. Say they might ring back "in a week" refuse to say a date or time.
— John Bull (@garius) August 20, 2016

@virginmedia "we sent you a letter" "we have all your letters. You didn't" "it probably got lost in the post" @MartinHoscik OUTRAGEOUS
— John Bull (@garius) August 20, 2016

Apparently the only manager at @virginmedia can't talk to us. He's in a meeting. Until Wednesday. Long meeting that.
— John Bull (@garius) August 20, 2016

160 POUNDS! THEY'RE DEMANDING 160 POUNDS NOW @virginmedia
— John Bull (@garius) August 20, 2016

Apparently there is LITERALLY no one in the building who can talk to us. Who is RUNNING this call centre? @virginmedia is it communism?
— John Bull (@garius) August 20, 2016

OH HELL WAIT. APPARENTLY A SUPERVISOR JUST APPEARED! it's like call centre pokemon @virginmedia
— John Bull (@garius) August 20, 2016

Supervisor says letter doesn't matter as they emailed and it says new contract in email. it doesn't. @virginmedia pic.twitter.com/7mJuMU6eW0
— John Bull (@garius) August 20, 2016

Now he's changing his story. Says that the email doesn't matter. Demands £160 @virginmedia
— John Bull (@garius) August 20, 2016

They've admitted there MIGHT exist someone who can help. But they might not be there. #schroedingersmanager @virginmedia
— John Bull (@garius) August 20, 2016

Ironically this phone called is perhaps the LONGEST we've been stabily connected to @virginmedia
— John Bull (@garius) August 20, 2016

Oooop. we're back on hold again! They've put us back on the rubbish hold music. #petty @virginmedia
— John Bull (@garius) August 20, 2016

We're onto you @virginmedia. You can play as much Bieber as you want at us. we're still not hanging up.
— John Bull (@garius) August 20, 2016

There are managers on the floor now. but she is not allowed to speak to them. only her manager. @virginmedia
— John Bull (@garius) August 20, 2016

We're asking her to ask the Manager she can LITERALLY SEE when he will call us back. She won't. @virginmedia
— John Bull (@garius) August 20, 2016

OH WAIT HE'S HAD TO RUN INTO ANOTHER MEETING. @virginmedia have shitloads of meetings on a Saturday.
— John Bull (@garius) August 20, 2016

THEY HUNG UP ON US. THEY HUNG UP ON US. @virginmedia
— John Bull (@garius) August 20, 2016

Glass of juice ready for round 2. Important to stay hydrated when calling @virginmedia pic.twitter.com/k2U07AY3RF
— John Bull (@garius) August 20, 2016

LITERALLY all we want to do is cancel an imaginary contract. After being lied to and accused of 'playing games' @virginmedia
— John Bull (@garius) August 20, 2016

WE'VE GOT THE GOOD HOLD MUSIC AGAIN. they clearly don't know it's us yet. @virginmedia
— John Bull (@garius) August 20, 2016

it's quite good and poppy actually. we're shazamming it. @virginmedia
— John Bull (@garius) August 20, 2016

It's @ollymurs! Oh Olly. Don't let @virginmedia use you for their complaints hold music. Make them stick to the Bieber.
— John Bull (@garius) August 20, 2016

Oh. The Beiber is back. Do they know it's us now? #tension @virginmedia
— John Bull (@garius) August 20, 2016

David Guetta now. Maybe they should spend less on music licensing and hire some more managers @virginmedia #schroedingersmanagers
— John Bull (@garius) August 20, 2016

We're through to Ally! She's looking at our call notes. we're waiting for her existential scream. @virginmedia
— John Bull (@garius) August 20, 2016

Hope she's had lunch already. #prayforally @virginmedia
— John Bull (@garius) August 20, 2016

'Managers are here to manage us. Not the customers.' At least Ally is honest. We like Ally @virginmedia
— John Bull (@garius) August 20, 2016

But her manager isn't here today anyway. @virginmedia
— John Bull (@garius) August 20, 2016

WE WANT TO CANCEL. STOP TRYING TO MAKE US NOT CANCEL @virginmedia.
— John Bull (@garius) August 20, 2016

Mrs Bull is now playing real pokemon whilst @virginmedia have us on hold so they can play callcentre pokemon #meta
— John Bull (@garius) August 20, 2016

NO HOLD MUSIC. They're doing the thing where they try and make you think they've hung up so you do @virginmedia. pic.twitter.com/HJY75Z1MNx
— John Bull (@garius) August 20, 2016

They're trying to make us accept a complaint case on the imaginary contract. @virginmedia
— John Bull (@garius) August 20, 2016

Ally goes quiet when we say wouldn't this mean we accept that the contract exists? @virginmedia
— John Bull (@garius) August 20, 2016

To stress, we quite like Ally. She's at least honest. @virginmedia should promote her, if their managers were actually real.
— John Bull (@garius) August 20, 2016

AND THEY'VE TERMINATED THE CALL. @virginmedia time for a tea break. then we'll call back again.
— John Bull (@garius) August 20, 2016

It's Company by Justin Beiber for those wanting to know what's on the @virginmedia cancellations spotify playlist. https://t.co/R69F4ogaJl
— John Bull (@garius) August 20, 2016

Although as Mrs Bull points out. given their behaviour 'Love yourself' would probably be the more appropriate pick @virginmedia
— John Bull (@garius) August 20, 2016

Clare is the fragile flower of hope in the no-mans land of our @virginmedia battlefield.
— John Bull (@garius) August 20, 2016

CLARE IS BACK. CLARE IS BACK SHE'S ASKING IF 30 DAYS CANCELLATION WOULD BE OKAY @virginmedia
— John Bull (@garius) August 20, 2016

COME ON CLARE. WE BELIEVE IN YOU. WE LOVE YOU CLARE. @virginmedia
— John Bull (@garius) August 20, 2016

CLARE DID IT. CLARE CANCELLED OUR CONTRACT. WE'RE FREEEEEEEEEEEEEE! WE WON! @virginmedia pic.twitter.com/MbkjxpECDE
— John Bull (@garius) August 20, 2016

Can't believe it. Feel like we've won an Olympic gold. We're going to the pub to celebrate. @virginmedia
— John Bull (@garius) August 20, 2016

Fin. #yayclare #goodbyevirgin @virginmedia pic.twitter.com/1YV35CDvgG
— John Bull (@garius) August 20, 2016

This could have been a bigger test of character, grit and will than anything we saw in the Olympics!

h/t: uproxx.com

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