Couple Live Tweets Their Infuriating Four-Hour Ordeal To Cancel Their Cell Phone Contract

Watching my wife cancel our @virginmedia contract. Think this is the happiest I've seen her since our wedding.

— John Bull (@garius) August 20, 2016

Oh WOW. @virginmedia now trying to say we signed up for a new contract. By accepting their suggestion they up the line speed to try and fix

— John Bull (@garius) August 20, 2016

@virginmedia say the have a call recorded. But won't play it back to us. Say they might ring back "in a week" refuse to say a date or time.

— John Bull (@garius) August 20, 2016

@virginmedia "we sent you a letter" "we have all your letters. You didn't" "it probably got lost in the post" @MartinHoscik OUTRAGEOUS

— John Bull (@garius) August 20, 2016

Apparently the only manager at @virginmedia can't talk to us. He's in a meeting. Until Wednesday. Long meeting that.

— John Bull (@garius) August 20, 2016

160 POUNDS! THEY'RE DEMANDING 160 POUNDS NOW @virginmedia

— John Bull (@garius) August 20, 2016

Apparently there is LITERALLY no one in the building who can talk to us. Who is RUNNING this call centre? @virginmedia is it communism?

— John Bull (@garius) August 20, 2016

OH HELL WAIT. APPARENTLY A SUPERVISOR JUST APPEARED! it's like call centre pokemon @virginmedia

— John Bull (@garius) August 20, 2016

Supervisor says letter doesn't matter as they emailed and it says new contract in email. it doesn't. @virginmedia pic.twitter.com/7mJuMU6eW0

— John Bull (@garius) August 20, 2016

Now he's changing his story. Says that the email doesn't matter. Demands £160 @virginmedia

— John Bull (@garius) August 20, 2016

They've admitted there MIGHT exist someone who can help. But they might not be there. #schroedingersmanager @virginmedia

— John Bull (@garius) August 20, 2016

Ironically this phone called is perhaps the LONGEST we've been stabily connected to @virginmedia

— John Bull (@garius) August 20, 2016

Oooop. we're back on hold again! They've put us back on the rubbish hold music. #petty @virginmedia

— John Bull (@garius) August 20, 2016

We're onto you @virginmedia. You can play as much Bieber as you want at us. we're still not hanging up.

— John Bull (@garius) August 20, 2016

There are managers on the floor now. but she is not allowed to speak to them. only her manager. @virginmedia

— John Bull (@garius) August 20, 2016

We're asking her to ask the Manager she can LITERALLY SEE when he will call us back. She won't. @virginmedia

— John Bull (@garius) August 20, 2016

OH WAIT HE'S HAD TO RUN INTO ANOTHER MEETING. @virginmedia have shitloads of meetings on a Saturday.

— John Bull (@garius) August 20, 2016

THEY HUNG UP ON US. THEY HUNG UP ON US. @virginmedia

— John Bull (@garius) August 20, 2016

Glass of juice ready for round 2. Important to stay hydrated when calling @virginmedia pic.twitter.com/k2U07AY3RF

— John Bull (@garius) August 20, 2016

LITERALLY all we want to do is cancel an imaginary contract. After being lied to and accused of 'playing games' @virginmedia

— John Bull (@garius) August 20, 2016

WE'VE GOT THE GOOD HOLD MUSIC AGAIN. they clearly don't know it's us yet. @virginmedia

— John Bull (@garius) August 20, 2016

it's quite good and poppy actually. we're shazamming it. @virginmedia

— John Bull (@garius) August 20, 2016

It's @ollymurs! Oh Olly. Don't let @virginmedia use you for their complaints hold music. Make them stick to the Bieber.

— John Bull (@garius) August 20, 2016

Oh. The Beiber is back. Do they know it's us now? #tension @virginmedia

— John Bull (@garius) August 20, 2016

David Guetta now. Maybe they should spend less on music licensing and hire some more managers @virginmedia #schroedingersmanagers

— John Bull (@garius) August 20, 2016

We're through to Ally! She's looking at our call notes. we're waiting for her existential scream. @virginmedia

— John Bull (@garius) August 20, 2016

Hope she's had lunch already. #prayforally @virginmedia

— John Bull (@garius) August 20, 2016

'Managers are here to manage us. Not the customers.' At least Ally is honest. We like Ally @virginmedia

— John Bull (@garius) August 20, 2016

But her manager isn't here today anyway. @virginmedia

— John Bull (@garius) August 20, 2016

WE WANT TO CANCEL. STOP TRYING TO MAKE US NOT CANCEL @virginmedia.

— John Bull (@garius) August 20, 2016

Mrs Bull is now playing real pokemon whilst @virginmedia have us on hold so they can play callcentre pokemon #meta

— John Bull (@garius) August 20, 2016

NO HOLD MUSIC. They're doing the thing where they try and make you think they've hung up so you do @virginmedia. pic.twitter.com/HJY75Z1MNx

— John Bull (@garius) August 20, 2016

They're trying to make us accept a complaint case on the imaginary contract. @virginmedia

— John Bull (@garius) August 20, 2016

Ally goes quiet when we say wouldn't this mean we accept that the contract exists? @virginmedia

— John Bull (@garius) August 20, 2016

To stress, we quite like Ally. She's at least honest. @virginmedia should promote her, if their managers were actually real.

— John Bull (@garius) August 20, 2016

AND THEY'VE TERMINATED THE CALL. @virginmedia time for a tea break. then we'll call back again.

— John Bull (@garius) August 20, 2016

It's Company by Justin Beiber for those wanting to know what's on the @virginmedia cancellations spotify playlist. https://t.co/R69F4ogaJl

— John Bull (@garius) August 20, 2016

Although as Mrs Bull points out. given their behaviour 'Love yourself' would probably be the more appropriate pick @virginmedia

— John Bull (@garius) August 20, 2016

Clare is the fragile flower of hope in the no-mans land of our @virginmedia battlefield.

— John Bull (@garius) August 20, 2016

CLARE IS BACK. CLARE IS BACK SHE'S ASKING IF 30 DAYS CANCELLATION WOULD BE OKAY @virginmedia

— John Bull (@garius) August 20, 2016

COME ON CLARE. WE BELIEVE IN YOU. WE LOVE YOU CLARE. @virginmedia

— John Bull (@garius) August 20, 2016

CLARE DID IT. CLARE CANCELLED OUR CONTRACT. WE'RE FREEEEEEEEEEEEEE! WE WON! @virginmedia pic.twitter.com/MbkjxpECDE

— John Bull (@garius) August 20, 2016

Can't believe it. Feel like we've won an Olympic gold. We're going to the pub to celebrate. @virginmedia

— John Bull (@garius) August 20, 2016

Fin. #yayclare #goodbyevirgin @virginmedia pic.twitter.com/1YV35CDvgG

— John Bull (@garius) August 20, 2016